Refund Policy

At OrizenWorld, we understand that shopping online can be challenging. That’s why we offer a 30-day return and exchange policy. You can return or exchange any eligible item within 30 days of purchase, provided you have proof of purchase.

• Items must be unused and in their original packaging to qualify for a return or exchange.
• The cost of return shipping is the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or defective item).
• Shipping fees and additional service charges, such as gift wrapping, are non-refundable.

Certain items are non-returnable due to hygiene or customization reasons, including:

• Gift cards
• Personalized products
• Opened or used sage sticks, candles, and soaps
• Sale items and items from special promotions (final sale)

To initiate a return, please **contact us at **info@orizenworld.com with your order details. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method within 7 business days.
• If rejected, we will provide a reason and return the item to you if requested.
• Original shipping fees are non-refundable.
• If your item was a gift, refunds will be issued as store credit.

To initiate a return, please **contact us at **info@orizenworld.com with your order details. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method within 7 business days.
• If rejected, we will provide a reason and return the item to you if requested.
• Original shipping fees are non-refundable.
• If your item was a gift, refunds will be issued as store credit.

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email info@orizenworld.com before returning your item.

• If an exchange is made, the item is no longer eligible for a refund.
• If the item is unavailable for exchange, you may choose a refund instead.

If you have not received your refund within the expected timeframe:

1. Check your bank account to confirm if the refund has been posted.
2. Contact your credit card company, as processing times may vary.
3. Reach out to your bank, as some institutions take additional time to process refunds.
4. If you have followed these steps and still haven’t received your refund, contact us at info@orizenworld.com.

Please do not send returns without prior authorization. Items returned without approval will not be processed. Contact us first to receive return instructions and a designated return address.

• Customers are responsible for return shipping costs unless the return is due to our error.
• If your return is valued over €50, we recommend using a trackable shipping service to avoid lost packages. OrizenWorld is not responsible for lost returns without tracking.

For defective items purchased within 1 year, customers may request a 50% discount promo code for a replacement purchase. Proof of purchase is required.

For further assistance, contact us at support@orizenworld.com. Our team is happy to help ensure your satisfaction with every purchase!