returns and exchanges
How do I return or exchange an order
Did you order the wrong size or simply change your mind? Don't worry, at Orizenworld we make it easy for you to return or exchange your order!
Step 1: Check Eligibility
Before proceeding with your return, please ensure that your purchase was delivered within the last 30 days. Items must be in their original condition, including packaging, tags, and any accompanying materials, to be eligible for a return.
Step 2: Reach Out to Us
Contact our customer support team to request a return form. Our team will guide you through the process and provide the necessary return address. Kindly complete the return form and include it in your package to ensure smooth processing.
Step 3: Processing Your Return
Once we receive your returned package, our team will carefully inspect the items. We will then process your request and notify you promptly about the status of your return or refund. Thank you for your patience during this process!
FAQs
When will I receive my refund?
Refunds will only be issued to the original payment method used for the order. Once your package is received at our warehouse, we process refunds promptly. On average, it may take 4 to 8 business days for the refund to be completed.
I received an item that is incorrect, damaged, or defective.
If you've received a defective item, please don’t hesitate to contact us. We’re here to help and will provide a solution as quickly as possible. To assist us in resolving the issue efficiently, please provide the following information to our Customer Service team:
- Order Number (e.g., OZ12345)
- Item Name
- Photos Clearly Showing the Defect
Your satisfaction is our priority, and we’ll work to address your concern promptly.
Who pays for the return shipping?
Typically, customers are responsible for return shipping costs, unless the return is a result of a defect or mistake on our part. If that’s the case, we’ll gladly cover the return shipping for you. We want to make sure your experience is as smooth and hassle-free as possible.
Is it possible to exchange?
Yes, you can request an exchange by selecting this option on your return form.
Once your exchange request is processed, the new item will be shipped within 48 hours.
Please note that our stock is not automatically reserved for exchanges, so it’s possible that the item you requested may no longer be available when we process the exchange. If that happens, we’ll refund your money through your original payment method and send you a confirmation email.
What if my return package is lost?
We recommend using a shipping method with a tracking number for your return. Without a tracking number, we cannot accept claims for a lost package.
What is the revocation period for returns?
You have 30 days after receiving your package to return it to us.